WhatsApp Integration

Integrating WhatsApp with our chatbot allows your custom chatbot to communicate directly with customers via WhatsApp, providing a seamless and efficient way to handle inquiries and automate responses. This guide will walk you through the necessary steps to connect your chatbot to a WhatsApp phone number, ensuring smooth and effective customer interactions.

Before we start

  • Please make sure the phone number that you are trying to connect to Chatactor is not associated with any existing WhatsApp account. If a WhatsApp account already exists on the phone number, you can delete that WhatsApp account by using the WhatsApp application. Once the phone number is free, you can start the Fastbots Integration process.
  • To delete WhatsApp
    • Navigate to WhatsApp or WhatsApp Business app.
    • Navigate to Settings > Account.
    • Select Delete my account. This may take a few minutes, but after that, the number will be available to use.
  • If you previously used WhatsApp through Meta Developer for business you must disable two-step verification
    • Navigate to your Whatsapp Business Account and login.
    • Choose the phone number you would like to integrate.
    • Navigate to Settings > Two-step verification and choose turn off two-step verification.
  • Make sure you have an approved display name before integrating with your chatbot, you can read more about it here.

Start Integration

  1. Navigate to channel of your Chatbot click connect under WhatsApp. Step 1
  2. Log in with your personal Facebook Account. Step 4
  3. Click Get started Step 5
  4. Choose or create a business profile. Here the business website or page must be live and should have the relevant information about your business. Step 6
  5. Create a WhatsApp business profile or select an existing one. Step 7
  6. Fill in the information for the Business profile. Here the business account name and business display name can be same. Step 8
  7. Add a phone number, it is recommended to have only one associate number in this profile. Step 9
  8. Click Continue. Step 10
  9. Wait a few seconds for information verification. Step 11
  10. Click on Finish. Step 12

Now that your integration is active you can send 1000 free messages monthly. Make sure to add a payment method on your Meta billing settings to be able to send more than 1000 messages per month.

Congratulations! You finished integrating your Chatactor's chatbot to WhatsApp, your chatbot is now ready to reply to all the messages received through your WhatsApp!